Our Satisfaction Guarantee
We go to great lengths to provide only the best for our customers, however, if you are unhappy with any of our products, at any time, please contact us as soon as possible to discuss a refund, exchange, replacement or merchandise credit.

Mission Statement
To offer a website devoted to high ethical standards and excellence.  We strive to offer both unique, top quality pet products, and customer service that exceeds expectations.  We give thanks to God for our pets and this opportunity.

Contact Information
You may contact us via e-mail at any time.  For regular mail, please use our physical address of 390 North Main St, Winterville, GA 30683. We do not operate a retail outlet at this address. Fax inquiries should be sent to (706) 613-3829.  If you do not hear from us within 24-36 hours, please check, or empty your trash bin, and add our email address to your list of approved addresses or to your address book.

Packaging & Shipping Information [TOP]
All items are packaged in The Opulent Pet’s stunning, eye-catching gift boxes.  The Opulent Pet’s unique packaging assures the buyer of a beautiful gift, sure to impress the most discriminating recipient – whether yourself or a friend.  Simply open the outer shipping carton and your purchase needs only a gift tag.  We strive to ship all packages within 24 hours.  We will contact you if an item is not immediately available.  Delivery is generally 2 – 5 days within the continental United States. 

We can ship most items worldwide. Shipping and handling charges vary when shipping to countries outside the U.S.  Contact us for detailed shipping and handling information on overseas shipments. 

Orders are accepted and processed by The Opulent Pet, Winterville, GA.  F.O. B. shipping point, Winterville, GA. 

Payment Policy [TOP]
Our preferred method of payment is via credit card.  Money orders and checks will be accepted, however, both must be collected prior to shipment of items ordered. 

Privacy Policy [TOP]
We will not share or sell any information supplied by you to any other party.

Return Policy [TOP]
It is our desire that you are never dissatisfied with an Opulent Pet product.

If you would like to return a product, let us know within 30 days from the date of invoice.  We will issue a return authorization and arrange for pick up of the products being returned, at no cost to you.